Help
How can we help?
Questions about fitting, your order or which kit to choose? Send us a message, or use live chat in the corner of the page.
Quick answers
The questions we're asked most.
When will my order arrive?
Delivery is free to UK addresses and sent Royal Mail Tracked 24. Orders usually arrive in 2 to 3 working days.
Can I return it after fitting it?
Yes. If you don't like it, send it back within 30 days of delivery, used or not. Return postage is yours to pay unless the item arrived damaged.
Do I need a plumber?
No. It fits under a standard UK sink using the hoses and fixings in the box, with no drilling.
How often do I change the cartridge?
Every 12 months. The old one twists out and the new one twists in, in about 30 seconds. Subscribe and Save sends a new cartridge every 12 months for 20% less, and you can cancel anytime.
Do you deliver outside the UK?
Not at the moment. We currently deliver to UK addresses only.
Filtr8 (Water Filtration) Ltd8 Scotts Road, Glinton, Peterborough PE6 7LX. Company number 17109440.